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Questions

Replies

1

How long do I have to wait for an outpatient appointment?

Outpatient clinics will use the initial and follow-up light numbers to arrange the order of visits, and the following can be used when the number is later: To check the progress of your doctor's visit, please visit the clinic before the end of the clinic hours, such as the hospital's website, the computerized voice registration line, the MacKay Mobile Registration App, and the in-hospital automatic registration machine. Related Websites: *MacKay Home* *Visit progress inquiry

2

What happens if the registration time is exceeded? How do I arrange for additional patients?

If the registration time is over or the doctor is fully booked for the day, please ask the doctor on the phone if he/she agrees to add a number, and if he/she does not agree, please reschedule the next appointment or another doctor's appointment in the same department. Please wait patiently or refer to the doctor's progress to decide when to go to the consultation area.

3

What should I do if the number has expired by the time I arrive at the clinic?

If your number is already exceeded when you arrive at the hospital, please go to the clinic check-in machine to insert your card and report to the clinic. The principle of the outpatient registration arrangement is as follows: one patient for every two patients who have passed the number, and so on if there are two or more patients who have passed the number.

4

Do I need to report to the clinic first?

Please report to the nursing station for the well-child outpatient clinic and maternity checkup. If there are more patients in front of us, the nursing staff will ask the patients to report to the clinic first, but the clinic will continue with the light signal, and the patients who report to the clinic first will be placed only when there are patients who have not arrived.

5

How long do I have to wait to see the report if I have the inspection/inspection done on the same day?

According to the waiting time for each examination/test report, if the number has passed after the report is released, the nursing staff will arrange for it according to the principle of outpatient appointment; if the number has not yet arrived, please follow the light number to see the doctor.

6

How long do I have to wait for the transfer of my medical record if I have a second appointment on the same day?

The hospital has now implemented a no-adjustment medical record, and you can go directly to the second outpatient clinic.

7

How can elderly and unwell patients be seen?

Patients over 85 years of age, patients returning from surgery, or those who are too frail or on oxygen to wait long can report to the nursing staff first, who will make arrangements as soon as possible according to the situation.

8

What is the hospital's switchboard number? Registered Service Inquiry Line?

1. Taipei MacKay and Children's Hospital

Head Office:：2543-3535
Voice Registration：2511-1152
Human Registration：2521-5291
Referral Service：2543-3535#3141
2. Tamsui MacKay
Head Office：2809-4661
Voice Registration：2808-3046
Human Registration：2809-9495
Referral Service：2809-4661#2237

9

What are the clinician's visiting hours?

Morning Clinic: 09:00~12:00 (Monday to Saturday)

Afternoon Clinic：14:00~17:00 (Monday to Friday)

Night Clinic: 18:00~21:00 (No night clinic in Tamshui Hospital)

10

How do I get to the MRT at the Hospital and which stop do I get off at? How many exits do I take?

1. Taipei MacKay Memorial Hospital & Children's Hospital.

"Get off at Shuanglian Station and exit No. 2 on the Tamsui-Xinyi Line. 2.

2. Mackay Memorial Tamshui Branch Hospital.

"Get off at Chuwei Station and exit No. 1 on the Tamsui-Xinyi Line.

11

How to register?

1. On-site registration

On the same day, you must bring your national ID card (children must bring their household certificate) and your health insurance IC card to register for treatment.

2. Telephone registration

Find out the date, department, doctor's code, patient ID card number or medical record number of the registered department, and then follow the voice instructions to complete the registration.

◎ Appointment can be made within two weeks, 24 hours.

3. Internet Registration

Website: http://ww3.mmh.org.tw

◎ You can make an appointment for outpatient service within two weeks and receive it 24 hours a day.

4.Manual telephone registration

Reservation hotline

MacKay Memorial Hospital and Children's Hospital: 2521-5291

Mackay Memorial Tamshui Branch Hospital: 2809-9495

◎Appointment can be made within two weeks

◎Receiving time: Monday to Friday: 08:00~17:00

5. Consultation registration

If the doctor thinks it is necessary to return to the clinic, you can make an appointment directly at the clinic.

6.Automatic registration machine

◎Provides functions such as health insurance IC card update and inquiry, on-site and appointment registration, and inpatient inquiry.

◎Enter the information according to the instructions on the screen, and you can make an appointment for outpatient service within two weeks.

Location.

MacKay Memorial Hospital and Children's Hospital: 1st floor of the Evangelical Building, 2nd and 3rd floors of the Ping An Building

Mackay Memorial Tamshui Branch Hospital: 1st and 2nd floor of MacKay Building, 1st floor of Grace Building

12

What are the cancellation and rescheduling methods and restrictions for outpatient appointments?

1. If you want to cancel your registration, you can do so by using the telephone registration line, the Internet, the MacKay Mobile Registration App, or the automatic registration machine at the latest one day before your appointment.

2. Notice：
◎ If you would like to reschedule your doctor's appointment, please call or visit any of the wholesale price counters.
◎ Please cancel your appointment one day in advance if you are unable to see the doctor, otherwise it will be considered a missed appointment. If you cannot register online or by phone for 3 times in a row, you have to register on site once before you can cancel your appointment.

13

What should I do if the doctor I want to register with is fully booked?

1. Outpatient clinics are open for 2 same-day patients in the morning, 2 in the afternoon and 2 in the evening.，Please use Internet/Voice Registration/MacKay Mobile Registration App.

Opening hours of the day: morning clinic 00:01~11:30, afternoon clinic 11:30~16:00, night clinic 16:00~20:00.

2. The doctor will consider the situation on the day of the consultation to add a number at his discretion, suggesting that you can change to another time or another doctor's clinic; if your condition is unstable, please call the emergency room directly.

14

What is a "plus list"?

1.The extra number order is for the doctor to agree to increase the quota on that day after the quota is full due to the medical condition, so you need to wait for a longer time.

2. Please complete the registration procedure at the counter before the end of the consultation.

15

How do I make an appointment for a referral?

Appointments can be made online or by phone in the same way as for general patients. Come directly to the clinic on the day of your appointment and present your referral slip.
Referral Reservation Line: Taipei MacKay Memorial Hospital and Pediatrics (02)2543-3535 ext. 3141, Mackay Memorial Tamshui Branch Hospital (02)2809-4661 ext. 2237

16

Is there a quota for referrals? Is it possible to designate a doctor? What should I do if I exceed the referral time?

1. If a designated doctor is still available, staff can arrange for a registered appointment.
2. If the designated physician is not available, the service staff will try to assign the patient to a primary care physician of the same specialty upon the recommendation of the referring physician.

17

Can inpatients register for outpatient services or receive their second or third dose of chronic disease medication?

Inpatients are not allowed to register for outpatient services or receive medication for chronic diseases for two or three times with health insurance status.

18

How can I get medical treatment if I don't have a health insurance IC card when I lose or replace my IC card?

You may present proof of payment of the replacement card within 14 days (e.g., please get the receipt of your health insurance IC card) for medical consultation.

19

I need to file an income tax return, but I lost my receipt, how do I do it?

1. Lost receipts cannot be replaced, please keep them in a safe place.

2. You can apply for a fee certificate at the certificate counter.

20

Does your hospital have a smoking cessation clinic or weight loss clinic?

Please refer to our clinic schedule.

Title

Questions

Replies

1

How to deal with the loss of "Continuous Prescription for Chronic Diseases"?

Once the "chronic disease continuous prescription slip" is lost, it cannot be reprinted and reissued. It is necessary to re-register within the outpatient hours to cancel the original prescription slip and issue a new prescription slip.

2

If a patient holds continuous prescriptions for chronic diseases, can he receive a certain amount of medicine in advance when going abroad?

If you plan to go abroad for more than one month, you can issue a photocopy of the air ticket/ship ticket when you receive the medicine; if you pre-collect the medicine for the next month, you need an air ticket and a boat ticket for Mini Three-Link Transportation.

3

If a patient is not able to see a doctor in person, can a family member pick up the medication for him/her?

Eligible for family members to receive the same medication on behalf of the family.

　 ◎ Mobility impairment (as determined by a physician)

　 ◎ Have gone to sea for the service of ocean-going fishing vessels or international voyages (with documents).

4

Can I pick up the medication a day or two early for the second or third consecutive prescriptions because I have something to do that day?

1. The prescription can be collected within 7 days before and after the prescription date.

2. In case of delay in receiving the prescription, please note that the last time to receive the prescription is within the effective date of this prescription.

5

Can I get my medication from a health insurance pharmacy with the General Prescription Formulary prescribed by the hospital?

1. The "General Prescription Memo" can only be dispensed and received at the Hospital.

2. Patients who wish to receive medication from a health insurance contract pharmacy should inform their physician at the time of their visit and ask the physician to open a "general prescription request memo for delivery", bring the prescription request memo to the billing desk for payment and stamp, and then bring the prescription request memo for delivery to a health insurance contract community pharmacy for dispensing.

6

If the clinic computer is down, how many days can I check out or receive medication if I cannot check out or receive medication on the same day?

Please visit the outpatient price counter within three days to settle your bill or receive your medication.